Returns & ExchangesUpdated 4 months ago
We have a new returns portal! Please note: We are unable to process multiple orders under 1 return label at this time. Thank you for your patience as we continue to work on providing this feature in this new platform.
How do I start a return/exchange?
Didn’t work out? No problem! Click on the following link to start your returns process:
https://www.senitaathletics.com/a/return
What are your return policies?
You have 30 days from the date you receive your order to start a return/exchange. Once your request has been submitted, you'll have 2 weeks to get your item(s) shipped back to us. You will be provided with a prepaid label as long as you're returning from within the U.S. Please make sure items are being returned in the condition they arrived in (i.e. with tags attached and in the bags they came in).
*If items are returned without tags or bags, you will be charged a restocking fee. Worn, washed, damaged, and/or dirty items will be denied refunds or given store credit.*
Do you charge a return fee?
All returns for a refund will come with a flat $7 fee. This fee is always waived on exchanges and returns for store credit.
How do exchanges work?
You can exchange items for a different size or another item on all domestic orders. Exchanging for another size is completely free and shipping is covered by us both ways. You will be refunded or charged for the difference in price, depending on the item. Once your return package is scanned, your exchange order will be sent to our warehouse for fulfillment. To make sure you get the items you requested, returning your package ASAP will be the best way.
*Please note: We do not allow exchanges on exchanges. If you don't want to keep the original or exchange item, your only option will be to return at that point.
Can I return/exchange final sale items?
Final sale items will not be eligible for returns, exchanges, or store credit of any kind. No exceptions will be made.
How do I return from outside the U.S.?
International customers are responsible for paying their own return shipping costs. Please submit your return request through the link at the top of this page. Please include either your RMA or order number in the package with your items.